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The Transportation Security Administration (TSA) of the U.S. Department of Homeland Security (DHS) has announced the implementation of the Secure Flight program beginning May 15, 2009.  This program will shift pre-departure watch list matching responsibilities from the individual airlines to the TSA.  The mission of the Secure Flight program is the enhance the security of domestic and international commercial air travel through the use of improved watch list matching to identify known and suspected terrorists.

Under the Secure Flight program, passengers are now required to provide:

  • Full name (as it appears on passenger’s government issued ID being used at airport check-in)
  • Date of birth
  • Gender
  • Redress Number (if available)

The travel agency industry has made preparations to transmit the Secure Flight required information between our GDS (reservation booking system) and the airlines.  As mentioned above, the ‘passenger name’ on your airline reservation MUST match the name on the ID you plan to present to airport security.  TSA will visually compare the name listed on the boarding pass against the traveler’s ID presented at the airport to make sure the names match.  We, as your travel agent, are mandated to follow this federal rule to collect the necessary information for all passengers to ensure that you are not delayed at the airport or denied boarding.

We are doing everything possible to ensure that our customers have a smooth travel experience and ask that you, the traveler, take a couple of measures to help with this process.  Please compare your state ID with your passport (if you are a passport holder and travel internationally).  If the name on your state ID does not match the name found on your passport, we strongly encourage you to align the two names as promptly as possible so that they do match.  In addition to that, you should also verify the name on your frequent flyer accounts so it will match the name on your reservation and ID.  Most airlines require the name to be exact to secure your mileage credit.

Please understand this is a federal government regulation, and we completely understand any frustration you have with these issues.  Please feel free to contact us with any concerns or questions you may have.  We thank you for your understanding and cooperation as we attempt to adhere to these new TSA regulations.

If you have any questions, please contact us at First Travel Center.


Travel with others in a fun group to great events like the Maple Syrup Festival, Carolinas and many other fun destinations, including specials for area Senior Citizen Center members. Click here for more lnformation.


The regulations adopted by the Department of Homeland Security have been implemented and include some new rules with respect to passports. In Phase I, effective December 31, 2005, all U.S. citizens traveling by air or sea to and from the Caribbean, Central America, and South America will be required to have passports. In Phase II, one year later, passports will be required for all travel to and from Canada and Mexico. If you are traveling abroad, please make note of these new regulations, ensure your passport is valid, and carry it with you when you travel. For more information, please contact us.


What if you had to unexpectedly cancel your trip and you are left holding non-refundable airline tickets? Today, most airlines are issuing only non-refundable tickets. Travelers who must cancel are forced to forfeit the entire cost of their ticket. With Travel Guard's Air Ticket Protection Plan offered by First Travel Center, you're covered!

Enjoy the benefits of the ticket value for trip cancellation and trip interruption, travel delays, baggage delays, and 24-hour travel assistance with a free hotline for emergency medical assistance, cash transfers, replacement of lost or stolen travel documents and credit cards, telephone interpretation, pre-trip health and safety advisories, live e-mail and telephone messaging to family and friends, and lost luggage tracking.

Plus, when you purchase travel insurance coverage within seven days of making your initial trip deposit, you'll also receive coverage if a pre-existing medical condition forces you to cancel or interrupt your trip, coverage in the event of airline financial default, and coverage for airline ticket change fees.

Certain limitations apply. Don't miss out on this great protection the next time you travel! For further details, please contact us.

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First Travel Center makes every effort to provide up-to-date information about travel specials. However, seats and fares are based on availability and often carry restrictions. Please be advised that First Travel Center cannot guarantee the availability of any featured travel special. We encourage you to telephone our office during regular business hours to inquire about availability, and we will inform you of alternative specials if a particular travel package is no longer available. Thank you for your cooperation.

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